Agenda and Events

Saturday, March 28

7:00 PM – 9:00 PM

Board of Director’s Dinner (Private Function)

Sunday, March 29

9:00 AM – 6:00 PM

Registration Open (Statehouse Convention Center – Osage)

9:00 AM – 9:30 AM

Corporate Liaison Committee Meeting (Arkansas Ballroom)

9:30 AM – 11:00 AM

Board of Directors Meeting (Arkansas Ballroom)

9:00 AM – 3:00 PM

AAAE Exams (Chicot and Grampas)

11:30 AM – 5:00 PM

An Afternoon at the Races (Oaklawn Horse Track, Hot Springs)

After a short, entertaining bus trip, the group will enjoy all that Oaklawn Racing has to offer in a private setting. Those wanting to visit downtown Hot Springs can also be accommodated.

Shuttles depart Marriott (Lobby) at 11:30 a.m. Return shuttle departs at 4 p.m.

1:00 PM – 5:00 PM

Exhibit Hall Move In & Set Up (Statehouse – Wally Allen Ballroom)

4:45 PM – 5:30 PM

SEC-AAAE Emerging Leaders Program Committee (Room TBD)

5:30 PM – 7:30 PM

Welcome Reception – The Old State House, on the lawn

7:30 PM

Dinner on your own, There are several great choices within walking distance

Monday, March 30

7:30 AM – 5:00 PM

Registration Open (Statehouse – Osage)

7:30 AM – 5:00 PM

Exhibit Hall Open (Statehouse – Wally Allen Ballroom)

8:00 AM – 9:00 AM

Continental Breakfast (Statehouse – Wally Allen Ballroom)


(Statehouse – Wally Allen   Ballroom)

9:00 AM – 9:30 AM

2020 SEC AAAE Opening Remarks

9:30 AM – 10:15 AM

Session 1: Between a Rock and a Hard Place

Aron Ralston, Fearless Adventurer and the Subject of the Film, 127 Hours

Ralston’s extraordinary story has captured headlines around the world when he freed himself from being trapped between two borders in a remote canyon by severing his own arm.

10:15 AM – 10:30 AM

Break with Exhibitors

10:30 AM – 11:15 PM

Session 2: The Latest in Air Service Development

This session will provide an update in air service development on the airline industry and cover strategic insights.

Brach Crider, managing director, Mead & Hunt

11:00 AM – 4:00 PM

Spouse/Guest Event

Option 1: Little Rock, Southern Style, Lunch and Tour of Heifer International, Tour of the historic Central High National Site Visitor Center, and a visit to the Esse Purse Museum & Store.

Option 2: Little Rock Shopping, Lunch and Tour of Heifer International and a visit to the Outlets of Little Rock Mall/Bass Pro Shop.

Shuttles depart Marriott at 11 a.m.

Shuttles return to Marriott at 4 p.m.

11:15 AM – 12:00 PM

Session 3: Airport Modernization Updates

This session will cover airport modernization projects in progress at Fort Lauderdale-Hollywood International Airport (FLL) and Charlotte Douglas International Airport.

Speakers: Jack Christine, A.A.E., Chief Operating Officer, Charlotte Douglas International Airport; Marc Gambrill, P.E., C.M., Director, Capital Improvement Division, Broward County Aviation Department; David King, AIA, NCARB, regional vice president, Gresham Smith, moderator

12:00 PM – 1:30 PM

Lunch/SEC-AAAE Membership Meeting (Statehouse Wally Allen Ballroom)

1:30 PM – 1:45 PM

Student Introduction

1:45 PM – 2:45 PM

Session 4: Social Media’s Role In Building the Brands of Airports And Their Executives

Crystal Washington, Futurist, Technology Strategist, Author

Social media has changed the way customers interact with brands; giving them a voice to publicly share the very best and worst experiences. To complicate matters, social networks themselves are constantly evolving, making it challenging for airport professionals to stay up-to-date. Crystal will show you how to leverage social media for greater engagement and customer satisfaction.

2:45 PM – 3:15 PM

Session 5: Creating Your Airport Culture: It Takes All of Us

How to engage and build your airport’s customer experience by engaging tenants and airport staff.

Karen Ellis, chief customer experience officer, San Antonio International Airport

3:15 PM – 3:30 PM

Break with Exhibitors

3:30 PM – 4:15 PM

Session 6: Smart Parking, Airport Access and Ride Share


Panelist: Cody Bauman, A.A.E., GSP Operations Manager, Don Barrett, CAPP EVP, Aviation – Republic Parking

Zach Nelson, Regional Aviation Planning Manager, McFarland Johnson, moderator

4:15 PM – 5:00 PM

Session 7:                             

Breakout A: Compliance 101

Speaker: Gary J. Loftus, A.A.E., Airport Compliance Program Manager, FAA Southwest Region

This presentation will provide an overview of the top five compliance issues facing General Aviation and Part 139 airports today. Guidelines for determining Fair Market Value, Aeronautical and Non-aeronautical Leases, Reversion clauses, Proprietary Exclusive Rights and Pavement Maintenance Management Plans will be discussed. 

Breakout B: Using Data to Enhance Passenger Experience

Speaker: Scott Ludwigsen, executive vice president, Airport Research Practice Phoenix Marketing International

Who is my passenger? Utilizing data to build a first class customer experience. A follow-up to Session 4.

6:00 PM – 7:00 PM

President’s Reception (Marriott Grand Ballroom)

7:00 PM – 9:00 PM

President’s Dinner (Marriott Grand Ballroom)

Tuesday, March 31

7:30 AM – 1:00 PM

Exhibit Hall Open (Statehouse Wally Allen Ballroom)

8:00 AM – 9:00 AM

Continental Breakfast (Statehouse – Wally Allen Ballroom)


(Statehouse Wally Allen Ballroom)

9:00 AM – 9:15 AM

Opening/Student Introduction

9:15 AM – 10:00 AM

Session 8: Resilient Leadership: Prepare Today – Prevail Tomorrow

Lt. General Russel L. Honoré (Ret.)

Gen. Honoré will connect his 37 years of decorated military leadership—including the crucial role in managing New Orleans’ relief efforts post Hurricane Katrina. He will use natural disasters and man-made tragedies dominating global headlines to reveal critical leadership strategies.

10:00 AM – 10:30 AM

Session 9: Terminal Design of The Future: How Automation, Nature And Sense of Place Come Together to Enhance Passenger Experience

Moderator: Eric Peterson, AIA, LEED AP, Principal at Alliiance

This moderated discussion will illuminate new ways of thinking about opportunities and challenges. Each panelist will deliver a 15-minute presentation to set the stage for subsequent audience member questions and moderated discussion.

Topics / Panelists:

The Autonomous Future: Planning and Design Implications for Terminal Design. Faith Varwig, Principal at Faith Group

LLC Airports Alive: Enhancing customer experience through landscape and biophilic design is doable. Kristin Booker, Principal at Booker Design Collaborative 

10:30 AM – 10:45 AM

Break with Exhibitors

10:45 AM – 11:15 AM

Session 10: Connecting Through Community Partnerships

This panel will discuss two programs that highlight the importance of reaching out to the community to meet needs:

  • In 2019, the Little Rock airport established “Little Rock Cares,” a food collection and distribution program that provided food for government employees impacted by the government shutdown. Shane Carter, director, public affairs & governmental relations, Clinton National Airport;
  • The McGhee Tyson Airport has created the Aviation Academy which is a five-night program to raise awareness of what it takes to successfully operate and what crucial role the community plays. Becky Huckaby, vice president of public relations, McGhee Tyson Airport, Knoxville.

Panelist: Shane Carter, director, public affairs & governmental relations, Clinton National Airport; and Becky Huckaby, vice president of public relations, McGhee Tyson Airport, Knoxville.

11:15 AM – 12:00 PM

Session 11: AAAE Membership and Governmental Affairs Update

This session will give an overview of federal affairs and AAAE membership update.

Todd Hauptli, president and CEO, American Association of Airport Executives

12:00 PM – 1:30 PM

Lunch & Awards Program (Statehouse Wally Allen)

1:30 PM – 6:00 PM

On your own to explore Little Rock

1:30 PM – 6:00 PM

Exhibit Hall Move Out & Breakdown

A Southern Night at the Library – Live Entertainment

6:00 PM – 7:00 PM

Host Event – Reception on the Bridge

7:00 PM – 10:00 PM

Host Event – Dinner (Clinton Presidential Library)

Enjoy delicious food and stroll on your own through the exhibits that document the day-to-day workings of the White House, as well as display the story of President Clinton’s life before becoming president, as well as his post-presidential work.

Main Entertainment: Barrett Baber and band (8 p.m.)

Baber was a top three finalist on The Voice, Season 9. He is a high school teacher turned rising country singer. He has had several songs chart on the Billboard Magazine and iTunes charts. His hometown is Marion, Arkansas.